What do I have to have with me when I collect the vehicle? When taking collection of your hire vehicle you need to have the following available: Driving License: All US & UK residents must produce a full valid US or International driving licence held for at least two years (If you have a new US photocard licence you must produce the paper counterpart also) All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided. It is the hirers responsibility to ensure that he / she has the appropriate licence. US Driving Licenses: Are perfectly acceptable, there is no need for an international licence to be presented. Identification: All US residents must be able to produce a recent utility bill or bank statement and a valid credit, switch or debit card in the name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer. Any additional drivers must be present at the time of hiring and must be able to produce a full valid driving licence conforming to the stipulations above.

What methods of payment do you accept ? We accept all major credit cards apart from Diners Club. We can also accept debit cards, American Express, Solo, Visa , Lazer or Cash Plus. We do not accept cash or cheque as a method of payment under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. We are unable to accept 3rd party payments.

What additional costs should be added to my online quote? All quotes shown online are fully inclusive of VAT, fully comprehensive insurance, unlimited mileage (cars only) and 24 hour breakdown cover. There are no additional costs to pay. Depending on the circumstances of your hire, you may be required to pay out of hours and one way hire charges, but all quotes are calculated with these included. You will not be asked to pay additional costs on arrival. The price you see is the price you pay. *Please note that above applies to bookings where the vehicle will remain within Mainland Britain throughout the hire. Please see the section on additional costs for travelling outside the country for more information.

What additional services are available? Child Seats: Child seats are available at all locations at a cost per seat for the duration of the hire. If booking online, please specify the number of child seats required and enter the ages of the children in the additional notes field. Please note that for legal reasons, you are responsible for fitting all child seats yourself. * Please note that we do not offer an option to reduce the excess on the Chrysler Voyager.  How old are your vehicles? Our fleet is rotated regularly and all our vehicles are under 1 year old with the majority under 6 months.

How often are your vehicles serviced? All vehicles are serviced every 10,000 miles. Vehicles are also fully valeted before each rental commences to ensure that you receive your hire vehicle in excellent condition..

Do you have any cleaning charges? We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would require an additional fee. An example of this would be an instance where you are going to be carrying pets in our vehicle. If in doubt you should contact us prior to your hire commencing.

Do you guarantee a particular model of vehicle? The vehicles shown on our website are typical of the most common vehicles that we supply. Unfortunately we are not able to guarantee a specific model, only the group of vehicle. In the event that we do not have a vehicle available in the group booked, we will only ever upgrade to the next highest group.

What is your fuel policy? All vehicles are provided on a Like for Like basis. We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a car with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected.

What do I do in the event of an accident? In the event of an accident occurring with our vehicle, there are several things that you need to do: Get the details of the other party. Inform your local branch Complete the freepost claim form supplied. You need to perform the actions above as soon after the accident as possible to avoid any complications with your claim.